ba99's Privacy Policy
Protecting your personal information is our highest priority at ba99. This policy explains in detail what information we collect, how we use it, and what your rights are.
Table of Contents
This privacy policy applies to the ba99 platform operated at ba99casino.cam. By using ba99's services through the website, mobile application, or any other digital channel, you are considered to have accepted the terms set out in this policy.
The purpose of this policy is to clearly inform you of what personal information ba99 collects, how that information is processed, and what legal rights you have over your personal data. This privacy policy must be read together with ba99's Terms and Conditions, as both documents together form the complete legal framework governing use of the service.
ba99 publishes this policy in English for users in Bangladesh, so that every user can have a full understanding of their rights and responsibilities.
2.1 Identity Information
At the time of account registration, ba99 collects the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or other government-issued identification details (when required for KYC verification)
- Username and password chosen by the user (stored in encrypted form)
2.2 Financial Information
During deposit and withdrawal processes, ba99 collects payment-related information, including account details for bKash, Nagad, Rocket, Upay, or bank transfers. However, sensitive information such as full payment card details or mobile banking PINs is never stored on ba99's servers.
2.3 Usage Information
Information collected automatically while using the platform includes:
- IP address and device information
- Browser type and operating system
- Pages visited on the platform and session duration
- Betting and gaming activity history
- Login times and approximate geographic location
2.4 Communication Information
When you contact our support team via live chat or email, ba99 retains a record of that conversation. This is used to improve service quality and to resolve disputes.
ba99 collects information in the following ways:
- Direct collection: Information provided by the user through registration forms, deposit forms, and contact forms.
- Automatic collection: Platform usage data collected through cookies, web beacons, and log files.
- From third parties: Confirmation data received from payment processors and KYC verification service providers.
- Through technical means: Device fingerprinting and access log analysis.
ba99 uses the information collected for the following specific purposes:
4.1 Account Management
Verifying user identity, keeping accounts active, ensuring login security, and completing deposit and withdrawal processes.
4.2 Service Improvement
Analysing user preferences and behaviour to make the platform more usable and better, developing new features, and resolving technical issues.
4.3 Security and Fraud Prevention
Detecting and preventing account hacking, identity theft, money laundering, and other fraudulent activities. Monitoring suspicious transactions.
4.4 Responsible Gaming Support
Monitoring user gaming patterns and providing necessary support and alerts in line with responsible gaming guidelines.
4.5 Communication
Sending important service updates, transaction confirmations, security alerts, and, subject to your consent, promotional information.
5.1 Retention Period
ba99 retains user information for as long as the account is active and for as long as necessary after account closure to meet applicable legal obligations. Financial transaction records are generally kept for up to five years.
5.2 Technical Safeguards
ba99 applies the following measures to protect your information:
- SSL encryption for all data transmission
- AES-256 encryption for sensitive information
- Password hashing (bcrypt or equivalent method)
- Two-Factor Authentication (2FA) support
- Regular security audits and vulnerability testing
- Firewalls and intrusion detection systems to prevent unauthorised access
5.3 Data Centres
ba99's servers and data storage are operated in internationally accredited, secure data centres with physical security, climate control, and 24-hour monitoring.
ba99 never sells or rents your personal information to third parties. However, limited information may be shared in the following circumstances:
6.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay, and associated banks), KYC verification services, customer support platforms, and cloud hosting providers receive only the information necessary to perform their services. These partners are contractually bound to uphold our privacy standards.
6.2 Legal Obligations
ba99 may be required to provide relevant information in response to a court order, government investigation, or lawful request from a law enforcement agency.
6.3 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be passed to the relevant parties. Users will be given advance notice in such cases.
6.4 International Data Transfers
As ba99's technical infrastructure is located across multiple countries, your information may be processed outside Bangladesh. International data protection standards are followed in such cases.
7.1 What Are Cookies
Cookies are small text files stored in your browser that help improve your experience of using the ba99 website.
7.2 Use of Cookies
ba99 uses cookies for the following purposes:
- Essential cookies: Maintaining login sessions and ensuring security — these cannot be disabled.
- Functional cookies: Remembering language preferences, user settings, and previous choices.
- Analytics cookies: Analysing which pages are visited most to improve the service.
- Marketing cookies: Showing relevant content based on your interests (only with your consent).
7.3 Managing Cookies
You can disable cookies from your browser settings. However, disabling essential cookies may affect some core functions of the platform.
As a ba99 user, you have the following rights regarding your personal information:
8.1 Right to Access
You may request to know what information ba99 holds about you. A copy of that information will be provided within a reasonable time.
8.2 Right to Correction
If your account contains incorrect or incomplete information, you may request that it be corrected. This can generally be done through profile settings; for complex cases, contact the support team.
8.3 Right to Deletion
In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations or ongoing disputes apply.
8.4 Right to Object to Processing
You may object to the use of your information for marketing purposes and opt out of marketing communications at any time.
8.5 Right to Data Portability
You may request your provided information in a structured, commonly used format.
To exercise these rights, contact ba99's support team. Requests are generally responded to within 30 business days. For general questions about our service, you can visit the FAQ section.
If you wish to close your account at ba99, you may submit a request to the support team. Even after account closure, certain information may be retained for a specified period for the following reasons:
- Financial auditing and meeting legal requirements
- Fraud prevention and stopping account misuse
- Resolution of ongoing disputes or investigations
- Maintaining a record of voluntary self-exclusion, which helps prevent re-registration in the future
Once the designated retention period has ended, information will be permanently deleted or fully anonymised.
ba99's services are exclusively for individuals aged 21 or above. We do not knowingly collect information from anyone under the age of 21.
Age verification is in place at the time of registration, and additional identity documents may be requested in suspicious cases. If information of a minor is found to have been collected by mistake, that account will be closed and the information deleted immediately.
If a parent or guardian believes their child has registered on ba99, please contact the support team right away.
ba99 may update this privacy policy from time to time. Users will be notified depending on the nature of the change:
- For minor changes, the "Last Updated" date at the top of the page will be updated.
- For significant changes, a notification will be sent by email or on the platform.
- For fundamental changes, users will be given the opportunity to consent to the new policy.
Continued use of ba99 after any changes will be considered acceptance of the new policy. It is therefore recommended to check this page regularly.
Privacy-Related Requests
To request access to, correction of, or deletion of your information:
General Support
For any general questions about the service: